Terms and Conditions

Yorke Holiday Home Specialist / Direct Booking

1. Booking & Payments

All reservations must be made by guests aged 18 years or above.

A security deposit (check-in deposit) may be required and must be paid prior to arrival when requested.

Full payment or payment schedule depends on the booking source and will be shown at checkout.

We do not store full credit card details. All payments are processed securely via third-party payment providers.

2. Check-In & Identification

Standard check-in time: 2:00-4:00 PM.

Check-out time: 10:00 AM.

Guests must present a valid government-issued photo ID upon check-in to receive keys or gain building access.

Key handover or door unlocking services will be arranged within business hours unless an approved emergency call-out fee applies.

3. Rescheduling, Cancellation Policy & Refund Policy

No rescheduling, date changes, or cancellations are accepted within 14 days (2 weeks) prior to arrival, regardless of booking method or circumstances.Guests may cancel their booking according to the cancellation window shown at the time of reservation.

Refund eligibility depends on:

Cancellation timing

Deposit payment status

Booking platform policies

Late check-out extension or early arrivals may incur an additional fee if applied.

4. House Rules & Prohibited Activities

The following activities are strictly prohibited in all properties:

Parties, gatherings, or events without written approval

Illegal drug use or possession

Excessive noise, music, or disruptive behaviour after 8:00 PM

Smoking or vaping inside the property

Tampering with door locks, security systems, or surveillance equipment

Failure to comply may result in:

Immediate booking termination without refund

Forfeiture of security deposit

Additional cleaning or damage fees

5. Safety & Property Care

Guests must maintain reasonable care of the property, furniture, and appliances.

Any damage or missing items must be reported immediately.

Costs for damages, stains, breakage, or equipment replacement may be deducted from the deposit or billed separately.

6. Liability & Insurance

We are not liable for:

Personal injury, loss, or accident inside or around the property

Guest vehicles, parking incidents, or road traffic accidents

External service interruptions (e.g., water outage, power supply disruption, internet failure, building maintenance)

Natural weather events or noise from neighbouring premises

For incidents not controlled by management (e.g., building events, outages), we will issue sincere apologies and assistance but no platform-based compensation unless required.

7. Parking & Building Access (if applicable)

Parking availability is based on the property listing provided.

Guests must follow on-site building or gated community access instructions.

Loss of access fobs or building keys may incur a replacement fee.

8. Privacy & Data Use

Guest data may be stored securely in our internal booking database to recognise returning guests and improve service.

We will never sell personal data to external marketing platforms.

9. Children, Pets & Special Requests

Policies on children, pets, and amenities are based on each listing at the time of booking.

If pet stays are not displayed or approved, pets must not stay inside the property.

10. Amendments

These Terms may be updated periodically.

By continuing the booking or staying at the property, guests agree to the latest published version.

11. Support Contact

Enquiries will be responded to within support business hours.

Emergency call-out services may be offered at an approved fee based on urgency.