Privacy Policy

Yorke Holiday Home Specialist 

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal data when you interact with our website, booking systems, and services.

1. Information We Collect

We may collect the following personal information when you make a reservation, inquiry, or interact with our services:

Full name, email address, phone number

Booking details (dates, property, payment status, deposit records)

ID verification data (only when required for check-in compliance)

Guest preferences (optional information such as room type requests, amenities, etc.)

Technical data from your device (IP, browser type, booking source, cookies)

2. How We Use Your Information

We collect your data to:

Process bookings and confirm reservations

Manage check-in deposits, payments, and receipts

Verify guests for secure access, key collection, or building entry

Improve guest experience and personalise services when appropriate

Communicate service hours for customer support

Meet legal obligations (RTA, council, short-term rental regulations)

Monitor booking origins to identify returning guests

3. Cookies & Tracking Technologies

Our website may use cookies to:

Optimise website performance

Maintain booking session data

Analyse booking sources (Airbnb, Booking.com, Direct booking, etc.)

Display personalised recommendations and returning guest tags

You may disable cookies in your browser—however, booking experience may be affected.

4. Data Storage & Security

We protect your personal information by using secure, encrypted systems including:

Channel managers (Hostaway / booking engine systems)

CRM or internal guest databases (if applicable)

Trusted third-party payment partners

We do not store sensitive financial data such as full credit card numbers. All deposit and payment data is processed via secure payment ecosystems.

5. Third-Party Disclosure

We may share limited guest data ONLY with:

Property owners or authorised building management

Tradespeople or service providers for maintenance coordination (e.g., electricians, plumbers, etc.)

Payment systems to validate reservation deposits

Legal or government agencies when required by law

We will never sell your personal data for marketing purposes.

6. Guest Data for Returning Visitor Identification

If you use direct booking via our booking engine, we may display a returning guest tag using your past booking records stored in our system for:

Improved service delivery

More personalised communication

Faster support handling

These records may include notes you voluntarily provide to us.

7. Your Rights

You have the right to request:

Access to your personal information

Correction or removal of voluntarily shared guest notes

Information about how your booking data is used

To lodge a request, please contact us through the Contact Us section on our booking platform.

8. Children's Privacy

We do not knowingly collect personal data from children without parental involvement. If bookings involve children, their data is always submitted by an adult guardian.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect regulatory or service changes. Continued use of our website constitutes acceptance of any updates.

10. Contact

If you have any questions regarding your privacy or data handling, you may refer to our Contact Us or Terms & Conditions page for support hours and communication guidelines.